Three ways to a real person

Wild Casino support, one tap away

Live chat, e-mail and phone reach the Wild Casino team 24 hours a day, 7 days a week, so help arrives whenever your question does.

Get help now Licensed UK. 18+

Paid today

414,659 £

1,936 Playing now

License 74572-1121-R-793386, UK Gambling Commission

Average withdrawal in 25 minutes, up to £61,000 per transaction

128-bit SSL encryption, audited by iTech Labs and SIQ

Channel choice

Pick the route that suits your question

Wild Casino keeps every route staffed at all hours, so nobody waits for office hours to be heard.

Talk to us now

Chat suits anything urgent, from a payment stuck in review to a bonus that will not load, and an adviser normally replies within five minutes around the clock.

Start chat

Before and after the fix

E-mail fits documents, statements and anything needing a paper trail; write to [email protected] and a reply usually lands within twenty-four hours, day or night.

Write to us

Need to talk to someone?

Calling works well for account holds or a withdrawal you want talked through; dial +44 20 2334 2717 (GMT) and someone typically picks up in about three minutes, every day.

Call us

Six facts for UK players

Support for players across the United Kingdom

After this short panel you will know how to reach help from Britain, in which language and under whose watch.

Reaching us

UK phone line+44 20 2334 2717

ClockGMT

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who supervises

RegulatorUK Gambling Commission 74572-1121-R-793386

Where to get help

Gambling helpGamCare, BeGambleAware, GAMSTOP

When support has not fixed it

What if the answer still is not enough?

You will know exactly how to take a problem further after reading this.

Describe it to support

Start by describing the issue to our team through live chat or e-mail, and a named handler takes it on straight away.

Will they ask for more?

Once support replies, read their reply in full and answer any questions they raise, so the picture is complete.

From front desk to senior team

If the answer still does not settle things, ask for the matter to be escalated to a senior member of the team.

Wild Casino states this step too

Should that still leave you unsatisfied, you may refer the complaint to the UK Gambling Commission as the named regulator.

Five departments, six addresses

Direct e-mail addresses by department

Route your message to the right desk and skip the queue that backs up other requests.

Account

General support desk[email protected]

Document verification (KYC)[email protected]

Money

Deposits and withdrawals[email protected]

Other matters

Complaints desk[email protected]

Personal data and privacy requests[email protected]

Business and partnerships[email protected]

Knowing how long you will wait

Faster on chat, slower by e-mail

Useful the moment you want to know how long each channel will take.

Live chat

Chat hours24 hours a day

Chat first reply5 minutes

Time zone usedGMT

E-mail

E-mail address[email protected]

E-mail reply24 hours

Phone

Phone number+44 20 2334 2717

Phone waiting time3 minutes

What should you have to hand?

A few details in front of you get your question answered in one go.

Your registered e-mail address
The last four digits of your card
Any payment reference or receipt
Screenshots of the issue
Your account username only

The people accountable

Who you are really dealing with

Worth a look when you want to confirm who stands behind the casino.

The company

Company nameWild Casino Ltd

Company numberCompany No. 86085276 (United Kingdom)

Registered addressVictoria Road, Birmingham

The licence

RegulatorUK Gambling Commission

License number74572-1121-R-793386

Written contact

E-mail[email protected]

Need help right now

You have a question waiting for a reply

Straight answers in our own words, so you know what to expect before you get in touch.

trustWhat if I no longer want an account here?+

Get in touch on live chat or by e-mail and the team will close your account for you, without a fuss. Any balance left is handled with you first. Remember that only one account per player is allowed, so a new one cannot be opened later under the same details.

trustCan I get help at night or on a Sunday?+

Yes, our team is available around the clock, every day of the year, including bank holidays. Someone in the United Kingdom answers at any hour, in GMT. Weekends and late nights run exactly like a Tuesday afternoon.

trustHow long does it take to verify my documents?+

Most checks are finished within 28 hours of your documents arriving. Proof of identity, proof of address and payment method confirmation are the three items normally needed. If a document is unclear, the team comes back to you rather than leaving you waiting.

trustWhere do I ask for my data or have it removed?+

Write to [email protected] and say what you want a copy of, or what should be deleted. Your request is passed to the team that handles player records. Some details must be kept where the UK Gambling Commission rules require it.

trustHow soon will an agent know which account is mine?+

Within a couple of messages, once you give your full name, registered e-mail address and date of birth. Nothing more is needed to locate your account. Support never asks for your password, so keep it to yourself even if a message requests it.

Wild Casino points you to wider help

Gambling can stop being fun, and independent organisations exist for exactly that moment. GamCare, BeGambleAware and GAMSTOP all operate separately from Wild Casino and offer free, confidential support to players in the United Kingdom.

GamCare. A national service offering counselling, live chat and local treatment referrals for anyone worried about their gambling or someone else's.

BeGambleAware. Delivers advice, self-help tools and public information so people in the United Kingdom can make calmer decisions about gambling.

GAMSTOP. Runs the single self-exclusion scheme that blocks registered players from gambling with United Kingdom licensed operators.